We recently highlighted how Green Cloud was named one of SC’s Top Places to Work for the second year in a row, and — in an upcoming post — we described unconventional career paths some of our team members have taken. In putting together that career path post, we sat down with several Green Cloud staffers and got their perspectives on working here and building the careers they want for themselves.
One team member we talked to has a story that truly exemplifies Green Cloud’s philosophy regarding what it means to work here. His story shows how anyone with the right attitude and work ethic can create a role for themselves within our company that transcends a mere job description.
Jason Powell is a self-described “geek” who grew up with computers in his house, inspiring him to learn how to work on his own gear from an early age. After attending Virginia Commonwealth University, he worked for various ISPs in the Washington, DC area. This initial work experience energized his love of technology and instilled in him a service provider’s mindset, both critical elements that primed him for success at Green Cloud.
After ten years of networking duties, Jason decided he wanted to learn more systems administration and platform skills. His desire to change things up and learn a new skillset led him to Green Cloud in 2013. He saw that Green Cloud was focused on cloud technologies and virtualization and was struck with a thought: throughout the world, virtualization is ever-expanding, so why not apply his service provider skills to learning the ins and outs of cloud infrastructure works?
Jason started on the ground floor at Green Cloud and was willing to do so because of our company’s promise to prospective team members. At Green Cloud, anyone can quickly earn a promotion through hard work, a client-focused attitude, and the ability to bring new ideas to the table. Jason initially joined our Partner Support department as a Cloud Specialist, but quickly made himself a valuable part of the team and was promoted to Network Operations within six months.
There, he gained in-depth admin experience with our entire technology stack as part of the engineering and monitoring team, keeping diligent watch over our infrastructure. In this role, Jason performed systems maintenance, deployed new infrastructure, and acted as the escalation point for support issues. It was this last responsibility, handling critical partner support, that created an opening for Jason to expand his duties and accelerate his career growth.
At the time, Green Cloud’s Customer Operations department handled both provisioning of new orders and support of existing customers. This wide array of responsibilities led to some prioritization issues when it came to lengthy, complex provisioning projects, which required someone on the NOC team to assist in delivery. When the volume of those complex orders got to a certain point, our team at Green Cloud realized we needed to create a specific group to handle them so the NOC could continue to focus on their core responsibilities.
Once the group was created, we needed a manager; Jason was an obvious choice, given his experience handling partner escalations and ability to handle high-stress, high impact situations. Faced with the choice to either continue developing his engineering skills as part of the NOC team or lead a brand-new Advanced Services Provisioning team, Jason opted to take the ASP path. His decision to increase his level of responsibility within the company, to learn new skills, and to help Green Cloud develop new capabilities put him on a completely different career track from the one he started, but one which he molded to fit his interests and ambitions.
As manager of the ASP team, Jason led a small team of dedicated complex provisioning engineers who handled all difficult or lengthy onboarding projects at Green Cloud. In early 2017, we decided to create dedicated Partner Support and Service Delivery teams, and Jason began managing the Service Delivery team (which also had complex provisioning duties). Later that year, after proving himself time and again to be a strong and capable leader of a critical piece of Green Cloud’s partner-facing operations, Jason was promoted to Director of Partner Services over both Service Delivery and Partner Support teams.
For Jason, there was not a “defining moment” in his career arc; he simply followed the path that led to the most interesting problems to work on. He recognized that Green Cloud rewards not just hard work, but good work, with the opportunity to advance. For him, the path from entry-level staffer to upper management was paved with diligence and partner dedication.
“As long as I’ve been at Green Cloud, it’s been very clear that anyone who was willing to work hard and take a leadership role would be rewarded with opportunity,” says Jason. “To a degree I’ve never seen at any other company, we genuinely do everything we can to promote from within and give our best teammates the ability to grow in all facets of their profession. From the top down, everyone’s door is open, and good ideas are always encouraged and rewarded. It was easy for me to chart a path at Green Cloud because my managers and other teammates were lighting the way for me; all I had to do was work hard. It has resulted in lots of interesting challenges over the years, which is what I value most highly in a position.”
If you’re looking for a hands-on, customer-centric career path that is limited only by your desire to grow and expand your skills, then we’re looking for you. Contact us today to learn more about joining the Green Cloud team.