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O365 BaaS Exchange Restore

Before attempting an Exchange restore from O365 BaaS, please ensure that there is a local server with Green Cloud added as a Service Provider, and the Veeam Explorer for Exchange installed. See the O365 BaaS Restore Server Setup for more details.

Open Backup in Veeam Explorer for Exchange

Open Veeam Explorer for Exchange. Select “Add Store” in the upper left-hand corner, then select “Veeam Backup for Microsoft Office 365 Service Provider…”.

In the dialog box that opens, select the Service Provider owner for the O365 instance from which you need to restore. In the example below, the owner is the “” domain.

Enter the email address and password for the backup service account that was sent to Green Cloud when the service was ordered, then click “Connect”.

Locate Missing Files/Items

Once you have connected to the store, use the Store browser window to explore the mailboxes of all backed up user accounts.

Restore to File (PST) or O365 (Original Location)

After locating the relevant files, you can select them and use the buttons at the top of the screen, or right-click to begin the restore process.

  • “Restore to…” will restore the items directly to O365.
  • “Export to…” will export the items to a *.pst file (requires Outlook to be installed on the target server).
  • “Save to…” will export the items directly to an *.msg file (requires Outlook to be installed on the target server).
  • “Send to…” will open a mail dialog to send the item as an email (requires Outlook to be installed on the target server).

Repeat this process for all missing files or items.

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