One of our chief priorities at Green Cloud is partner enablement, and as we’ve grown, we’ve upgraded our enablement resources to meet demand. Until now, we’ve shared this responsibility among the entire team, each of us wearing multiple hats as needed to resolve whatever situation comes up, whether it be a partner need, a vendor inquiry or even a simple question from another team member. But as with any growing business, there comes a time when resources must be allocated to improve results.
So, after much careful planning and searching for the right candidates, we are proud to introduce our new, dedicated Product Management team. We’ve recently brought John McBride and Frank Shepherd onboard to oversee our product lines and collaborate with vendors on product development.
John comes to us from CCI Systems where he worked as a Senior Account Manager. Previously, he was a sales engineer and product sales specialist at Cisco Systems for ten years, and prior to that was an network engineer for Nuvox, XO Communications and WorldCom.
Frank has a strong background as a certified infrastructure engineer and cloud services architect for firms such as Peak 10, SunGard and Insight Global. Most recently, he was a Principal Systems Engineer for Tintri.
John and Frank have solid experience on both the engineering side and the sales side of IT solutions, which lets them easily deal with questions and deliver the right answers. But the job still involves multiple hats…
As Product Managers, they play an integral role in developing and implementing solutions for our partners. This involves clearly communicating the features and benefits of our product lines and ensuring that the custom solution we design for a partner’s client fits the project scope and budget requirements. In this role, they serve as the principal contact point for all technical questions a partner might have.
Another critical function they perform is as a technical support hub for both internal and external customers. As Green Cloud’s go-to product experts, they not only know our current product roadmap (and our competitors’) inside and out, but they also work with our vendors to explore new products and ensure that they are streamlined and documented to Green Cloud standards. In addition to conducting competitive research, the team will keep an eye on emerging technologies as well, to help our engineers develop new solutions as the industry evolves.
These responsibilities put the team in the unique position of communicating with all levels of the company and our partner network. They must be able to speak to every situation and every audience, be it an engineer, a sales associate, a partner, a vendor rep or an end-user.
The key to success in this role—and something both new Product Managers bring to the table—is the ability to ingest incredibly detailed and complex data about the products, and then communicate what the data means to someone else in layman’s terms. The team adds this critical asset to our toolbox, one that will help us expand our capabilities and drive better business outcomes for our partners.
Green Cloud’s priorities and differences are simple: People, partners and products have contributed to our growth. The Product Management team reinforces our high level of partner commitment because we succeed when our partners succeed.
Frank Shepherd John McBride